But then you go into the hell of lousy customer support: very long response times, not answering your question but sending some general blah which doesn’t help at all, etc. In theory, in such cases you should contact the publisher (air music), and ask them to clear the activation from the stale machine at the license server side. The license of the product is bound to the machine you used, and if that machine doesn’t exist anymore, for example because of a crashed hard disk, it basically comes down to the fact that you’ve lost your product, and cannot use it anymore. The problem arises when you have computer hardware failure.
Admittedly, it is a very nice product, but I would recommend very much against buying it because there customer support is the worst I’ve ever experienced.
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